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Cancellation and Refund Policy

1. DATA PROTECTION

This Service uses Link, LLC (“the Merchant of Record”) as the Merchant of Record for all transactions. The Merchant of Record handles payment processing, invoicing, and tax compliance on behalf of the Supplier. The Supplier’s refund policy is strictly non‑refundable; however, the Merchant of Record may, at its sole discretion, issue refunds to prevent chargebacks or resolve payment disputes. The Supplier is not responsible for any independent refund decisions made by the Merchant of Record.

1. When using this Service, the Customer must register their email address using the method designated by the Supplier. Any notifications sent by the Supplier to the email address registered by the Customer shall be deemed to have been received by the Customer at the time of transmission. The Supplier may contact the Customer via email whenever necessary to ensure the proper fulfillment of the terms and conditions contained in this Agreement.1. When using this Service, the Customer must register their email address using the method designated by the Supplier. Any notifications sent by the Supplier to the email address registered by the Customer shall be deemed to have been received by the Customer at the time of transmission. The Supplier may contact the Customer via email whenever necessary to ensure the proper fulfillment of the terms and conditions contained in this Agreement.

2. Regardless of the purchase route or the Customer location, any Customer wishing to request a refund or cancellation must first submit a request to the Supplier’s support desk at [support@golf-focus.com].

3. Domestic Orders: For orders processed within Japan (e.g., via Stripe), the Company will process the refund directly upon approval.

International Orders: For orders processed outside of Japan (via Link, LLC), once the Company approves the request, the refund will be executed through Link, LLC’s system in its capacity as the Merchant of Record. Such refunds shall be governed by Link, LLC’s refund policies and procedures. The timing of the actual credit to the Customer account depends on the regulations of Link, LLC and the relevant financial institutions.

4. The contract period and applicable fees for this Service shall be as specified in the plan selected by the Customer at the time of purchase. Except as required by applicable law, all fees paid for the Service, including setup fees and usage fees, are strictly non‑refundable. No refunds will be provided for any unused portion of the contract period, regardless of the reason for termination. By entering into this Agreement, the Customer acknowledges and agrees to the non‑refundable nature of all fees associated with the selected plan.

This non‑refundable policy applies to the Supplier only. Any refunds issued by the Merchant of Record are made at its sole discretion and do not alter the Supplier’s refund policy.

5. The Agreement will be automatically renewed. If the Customer does not wish to renew, they must complete the procedure to not automatically renew via the Customer Portal by the renewal date. If the procedure is not completed by the deadline, the contract will be automatically renewed and the contract for the next subscription term will be established.

6. If the Customer does not wish to renew the Agreement or if the Customer wishes to cancel the agreement before the expiration date, they must complete the cancellation procedure through the Customer Portal. Even if the Customer cancels before the expiration date, the Customer can still use the service until expiration date; however, no refunds will be provided for any unused time.

7. Upon expiration of the contract period, the Customer will lose their right to use the Service and will cease using the software provided by the Supplier.

8. If payment for the next fiscal year is not confirmed by the contract renewal date, the contract will automatically terminate and the Customer’s right to use the service will lapse.

9. Prior to entering the contract, the Customer shall fully review and agree to the contents of the services, Terms and Conditions of Sale, Privacy Policy, End User License Agreement (EULA) and Cancellation and Refund Policy before applying for the Service.

10. As the Service constitutes mail-order sales of digital content, once the provision of digital content has commenced (i.e., once downloading begins or the Service becomes available), the Customer shall not have the right to cancel the contract for any reason (cooling-off rights shall not apply). This treatment is consistent not only with Japanese law, but also with U.S. FTC regulations, the UK Consumer Rights Act 2015, Directive 2011/83/EU on Consumer Rights, and the EU Digital Content Directive (EU Directive 2019/770), and in general any jurisdiction that establishes regulations applicable to the purchase of products and services but does not explicitly include the digital services provided by the Supplier.

11. The Supplier will not be liable in any way for poor connection, slow speeds, or unavailability of the service due to the Customer’s unsupported internet environment. Accordingly, the Supplier will be exempt from refunding any amount or providing any other guarantees.

12. While our services utilize AWS servers, we assume no responsibility for interruptions or delays in service provision due to AWS failures, malfunctions, or outages. Accordingly, the Supplier will be exempt from refunding any amount or providing any other guarantees.

13. Except where required by applicable law, refunds shall not be granted if the Customer falls under any of the following circumstances:

 

  • 1) The Agreement was entered into through false declarations or fraudulent means.

  • 2) Cancellation or withdrawal for the Customer’s own convenience.

  • 3) Failure to use the Service during the contract term.

  • 4) Inability to use the Service due to defects in the Customer’s device or communication environment.

  • 5) Account suspension or contract termination due to a violation of the terms and conditions.

  • 6) Unauthorized use by a third party resulting from inadequate management by the Customer.

  • 7) Any other circumstances not required by applicable law to be eligible for a refund.​

14. The Supplier may terminate the contract without prior notice if the Customer falls under any of the following circumstances:

  • 1) Violation of the Terms and Conditions of Use contained in this contract.

  • 2) Discovery of fraudulent use, unauthorized transfer to a third party, tampering or similar misconduct.

  • 3) Any other serious reason for which the Supplier determines that continuation of the contract is not possible.

15. Even if the contract is terminated pursuant to the preceding clause, no refund shall be issued for any unused portion of the period from the termination date until the contract expiration date, regardless of the reason. The Customer shall remain responsible for fulfilling all payment obligations and other liabilities incurred during the contract term, regardless of whether the contract is terminated before the expiration date.

16. Notwithstanding Clause 13, if Customer discovers circumstances under which a refund or cancellation is legally required (e.g., a material defect that cannot be remedied), the Customer will promptly contact the Supplier, explain the situation, and submit supporting documentation. Such notice shall be provided by sending an email to the Supplier’s support desk or as specified in a revised version of this policy.

17. This policy shall be governed by the laws of Japan. The Supplier may unilaterally revise this policy as necessary. Any revised policy shall become effective upon posting on the Supplier’s website, and continued use of the Service after such posting shall constitute the Customer’s acceptance of the revised policy. The most recent version of the Cancellation and Refund Policy published on the Supplier’s website shall always prevail.

June 22, 2026

AMPLUS Co., Ltd.

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