Cancellation and Refund Policy

1. This Service is an annual subscription service that begins when the Customer downloads the software designated by the Seller and enters the activation code and dongle code provided by us via email into their PC.

2. This Service is a digital system service based on a software environment provided by us, and the Customer will use various functions through this system.

3. When using this Service, the Customer must register their email address using the method designated by us. Notifications from us will be deemed to have been received by the Customer when sent to the email address registered by the Customer. The Seller may contact the Customer via email whenever necessary to ensure the proper fulfillment of the terms and conditions contained in this agreement.

4. The contract period and usage fees are determined based on the plan selected by the subscriber at the time of application. The usage fees for each plan are separately established by our company and displayed on the customer portal.

A one-time software setup fee (the “Setup Fee”) is charged at the time of subscription. The Setup Fee covers account configuration, system preparation, onboarding, and other services that are delivered immediately upon purchase and therefore constitute digital content supplied at the time of the contract.

During the checkout process, the subscriber must expressly agree—by checking the required consent box—that (i) the Setup Fee is provided immediately, (ii) the statutory right of withdrawal is waived, and (iii) both the Setup Fee and the usage fees for the contract period are strictly non-refundable.

Cancellation during the contract period does not entitle the subscriber to any refund of the Setup Fee or the unused portion of the usage fees, regardless of the reason for cancellation.

5. The agreement will be automatically renewed. If Customer does not wish to renew, they must complete the procedure to not automatically renew via the Customer Porta by the day before the contract renewal date. If the procedure is not completed by the deadline, the contract will be automatically renewed and the contract for the next fiscal year will be established.

6. If you do not wish to renew the agreement or if you wisht to cancel the agreement before the expiration date, please complete the procedure via the Customer Portal. Even if you cancel before the expiration date, you can still use the service until expiration date, but no refunds will be provided for any unused time.

7. Upon expiration of the contract period, the Customer will lose their right to use the service and will cease using the software provided by the Seller.

8. If payment for the next fiscal year is not confirmed by the contract renewal date, the contract will automatically terminate and your right to use the service will lapse.

9. The Seller will not be liable in any way for poor connection, slow speeds, or unavailability of the service due to the Customer’s unsupported internet environment, accordingly the Seller will be exempt from refunding any amount or providing any other guarantees.

10. While our services utilize AWS servers, we assume no responsibility for interruptions or delays in service provision due to AWS failures, malfunctions, or outages, accordingly the Seller will be exempt from refunding any amount or providing any other guarantees.

11. Prior to entering the contract, the Customer shall fully review and agree to the contents of the services, the terms of use, and the non-refundable policy before applying for the Service.

12. As the Service constitutes mail-order sales of digital content, once the provision of digital content has commenced (i.e., once downloading begins or the Service becomes available), the Customer shall not have the right to cancel the contract for any reason (cooling-off rights shall not apply). This treatment is consistent not only with Japanese law, but also with U.S. FTC regulations, the UK Consumer Rights Act 2015, Directive 2011/83/EU on Consumer Rights, and the EU Digital Content Directive (EU Directive 2019/770), and in general any jurisdiction that establishes regulations applicable to the purchase of products and services but does not explicitly include the digital services provided by the Seller.

13. Refunds shall not be granted if the Customer falls under any of the following circumstances:

✓1) The Agreement was entered into through false declarations or fraudulent means.

✓2) Cancellation or withdrawal for the Customer’s own convenience.

✓3) Failure to use the Service during the contract term.

✓4) Inability to use the Service due to defects in the Customer’s device or communication environment.

✓5) Account suspension or contract termination due to a violation of the terms and conditions.

✓6) Unauthorized use by a third party resulting from inadequate management by Customer.

14. The Seller may terminate the contract without prior notice if the subscriber falls under any of

the following circumstances:

✓1) Violation of the Terms and Conditions of Use contained in this contract.

✓2) Discovery of fraudulent use, unauthorized transfer to a third party, tampering or similar misconduct.

✓3) Any other serious reason for which the Seller determines that continuation of the contract is not possible.

15. Even if the contract is terminated pursuant to the preceding clause, no refund shall be issued for any unused portion of the period from the termination date until the contract expiration date, regardless of the reason. The Customer shall remain responsible for fulfilling all payment obligations and other liabilities incurred during the contract term, regardless of whether the contract is terminated before the expiration date.

16. If Customer discovers circumstances under which a refund or cancellation is legally required (e.g., a material defect that cannot be remedied), the Customer will promptly contact the Seller, explain the situation, and submit supporting documentation. Such notice shall be provided by sending an email to the Seller’s designated email address (support@amplus.jp) or any other email addresses separately notified by the Seller or specified in a revised version of this policy.

17. This policy shall be governed by Japanese consumer protection laws. The Seller may unilaterally revise this policy as necessary. Any revised policy shall become effective upon posting on the Seller’s website, and continued use of the Service after such posting shall constitute the Customer’s acceptance of the revised policy. The most recent version of the Cancellation and Refund Policy published on the Seller’s website shall always prevail.

2026/1/5

AMPLUS Co.,Ltd.